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Our Blog

An ongoing series of informational entries


March 10, 2022

Violence in the workplace is an important safety and health issue, one that is too often overlooked or ignored. In many cases, a violent incident can be avoided, because occurrences are often preceded by warning signs.

However, these signals frequently go unrecognized or are recognized but disregarded. Generally, violence develops over time which means that with proper implementation of an antiviolence policy, employers have a chance to recognize the early signs of violence and stop it before it explodes

What Can Be Done?

Employers do not have to wait until something happens before responding. The optimal time to address workplace violence is now, before any incidents have occurred. Five key components of a workplace violence plan are: 

  • Zero-tolerance policy. Create a thorough, written policy that indicates that no type of violent behavior, including intimidation, threats, and acts, will be tolerated. Any violent incident will lead to discipline, including termination.

  • Response procedures. Employees need to know how to respond to a perceived or actual threat of violence. Who should employees report their concerns to? Who will investigate? How will the investigation be handled? Who will assess and address the perceived risk?

  • Workplace walkthrough. Locate and identify potential hot spots for violent incidents—reception areas, warehouse entries, and other access points are frequently the initial sites of violence. Train these "frontline" personnel on the proper response if a disgruntled individual walks through the door.

  • Training and education. Once policies and procedures have been written, they must be communicated to managers, supervisors, and employees. Conduct training sessions and educate the workforce on how to recognize and respond to violent situations.

  • Post-incident response. Employers need to develop procedures for addressing the turmoil and trauma that violence in the workplace can leave behind. Trauma counseling, employee assistance programs, and other treatment plans are essential to an effective plan.

We can help you establish a workplace violence policy, as well as help train your workforce.

June 5, 2017

Law enforcement officers’ lives are on the line both on and off duty. They must follow several guidelines and protocols 24 hours a day, 7 days a week to help ensure their own safety, the safety of their peers and the people around them.

June 15, 2017

Whether you work in law enforcement, security, the fire service, EMS, healthcare, human services, business, or any field, you have likely come across angry, hostile or non-compliant behavior. Your response to defensive behavior is often the key to avoiding a physical confrontation with someone who has lost control of their behavior.

December 4, 2017

Certain words or phrases can be verbal indicators of deception. The presence of one or two of these indicators is not necessarily a sign of deception, but a good interviewer should treat them as cues to probe further. Investigators must always look for clusters of verbal indicators and treat them as markers for where to insert more probing questions.

December 16, 2019

Reprinted by PoliceOne

com. Article originally posted May 2019 in the IPSA Public Safety Newsletter.

January 10, 2020

Preventing workplace violence is a difficult challenge. Workplace Violence physically injures (and in some cases kills) employees, disrupts business, damages morale, creates expenses (medical, legal), and hurts your reputation.

To help you continue to understand the impact workplace violence incidents can have and how to prevent it, here are two incidents of workplace violence:

March 18, 2020

In the United States, an increasing number of police officers, firefighters, EMTs and paramedics have been ordered into 14-day quarantine at home or in quarters after exposure to a COVID-19 positive patient.

As of March 18, 2020, we are aware of 25 Kirkland Washington firefighters and two police officers; four King County Washington EMS paramedics, including two interns; 77 San Jose California firefighters; six Reedy Creek Florida firefighters; 9 Albany County New York deputy sheriff’s; and five FDNY EMS providers who have been ordered into quarantine. There is a high likelihood additional personnel will be reported as in quarantine, quarantine completed, or released from quarantine in the days ahead.

Date: April 27, 2021

Title: Types of Security Staffing in Hotels

By Joseph “Paul” Manley, President & CEO Risk Mitigation Technologies, LLC

When developing a security program, a hotel or motel will need to consider whether to hire staff as full time personal or to contract with some security agencies or arrange for part-time protection with local off-duty police personal etc.

Because of a facility's size and organizational structure, it may be appropriate to assign security responsible to a member of the management staff such as Resident Manager or Human Resource director.

If management decides the property needs a security department, it must determine whether the department should be a proprietary unit with in-house staff functions or a security program run through a reputable, licensed contract security company.

All decisions concerning security deserve careful thought and should be discussed with legal counsel. Each option has its advantages and disadvantages.

Contract Security:

The proponents of contract security organizations argue that such organizations can provide sophisticated services at considerable saving. In addition, they assert that a reputable contract security company will provide thoroughly screened, tested and trained personal.

In selecting a security company make sure that extensive guard training geared specifically to your facility is provided. Review contracts and insurance requirements with legal counsel. Be clear and specific regarding the services to be provided by the contract organization. Determine whether the security service can provide a sufficient number of personal on short notice in case of large-scale emergency.

Carefully construct the contract so there will be no misunderstanding as to the supervision of the contract security organization while the contract officers; supervision should be provided by the contract security organization while the contract staff is on the premises. The management of the lodging facility should carefully establish exactly what the contract employees is to do under most conceivable circumstances.

In-House Security:

In house security department’s point out a number of advantages to this system. They emphasize the fact that hotel or motel has greater control over security officers or staff members without intermediate outside supervision. They also argue that training for in-house security staff members can be much more directly related to the lodging industry. They believe that the peculiarities and special needs of the industry are more effectively addressed by those within the industry than by those in a contractual relationship with the industry.

The quality of personnel is under the direct control of the hotel is a proprietary system, rather than under the control of the contract security company and that the director and staff of an in-house department are more effectively integrated with the other departments and personnel of the property.

Finally, they point out that a greater sense of loyalty may be developed among an in-house staff since career paths can be established that move security personnel into other roles in the organization.

Off-Duty Police:

Some properties use off-duty police officers for their security staff. There are certain benefits associated with this practice. Such officers have superior training in reacting to and dealing with crimes and other emergencies, they understand the law, they are used to dealing with people they may be better able to identify known criminals, they are immediately recognized as authorities, and they often do in fact have more authority than ordinary citizens.

In addition, police liaison and response may be enhanced. However, there may be potential below drawbacks as well.

1) Police officers may be oriented more toward apprehension functions than toward prevention and customer service.

2) Some jurisdictions require off-duty officers to be armed and this may not be desirable.

3) Officers may be working at the hotel following a full-duty police shift and the fatigue factor must be considered.

Whether you decide to hire or outsource, you have already made the most important decision of protecting your business and staff from potential crime.

May 25, 2021

The 4 Types of Disasters Your Church Needs to Be Ready For

By Joseph "Paul" Manley, President & CEO Risk Mitigation Technologies, LLC

Today I wanted to talk about why it’s so important to have a well-trained Church Safety team in your church and the 4 main types of disasters your church needs to be ready for at all times. As a Risk Manager these are things I think about every day, and encourage you keep in mind as well.

The success of any Safety Ministry begins with the right people. And the right people are the ones who are knowledgeable in the different dangers that threaten congregations.

This begins by properly classifying the types of disasters facing our modern churches:

  • Natural Disasters like hurricanes, earthquakes and wildfires
  • Human-Caused Disasters like theft, active intruder, vandalism and sexual abuse
  • Technological Disasters like power failures and computer hacking
  • Insider threat

But simply knowing these threats exist isn’t what makes a Safety Ministry well-prepared.

What truly matters is building your team of staff and volunteers in the proper ways to overcome and prevent these disasters.

But how can you be sure you have the right people on your Church Safety Team?

Here are five key questions to ask about someone in determining if they fit the mold:

  • Is the person faithful to their Church and Family?
  • Is the person conscientious?
  • Does the person get along well with others?
  • Can the person be discrete?
  • Can the person pass a criminal background check?

Answering yes to all of those is a great place to start.

Once you have the right people on your Church Safety Team, the next step is training them to properly prepare for, prevent and overcome everything the disasters listed above can throw your way. Which is exactly why we are creating the Risk Mitigation Technologies, LLC Church Safety and Security Academy.

It is everyone’s responsibility and privilege to do God’s work keeping our congregations safe and secure. So, let’s ensure we have the right people with best possible training to safeguard our most important assets.


Joseph “Paul” Manley ("Paul") is the Founder and CEO of Risk Mitigation Technologies, LLC, a Training and Independent Consulting Firm with a focus on violence detection, prevention, response and recovery. Paul is a retired Massachusetts Police Lieutenant, Violence Prevention and Threat Specialist, Security Expert, and Trainer.  

Date: September 13, 2021

Awareness Tips for Travelers and Airline Personnel

By Joseph "Paul" Manley, President & CEO Risk Mitigation Technologies, LLC

Article originally printed and published in January 2020

Never talk about your plans or where you are staying while on the plane or anywhere in the airport. Especially if you're traveling solo. You never know who is listening. This means paying attention if you're talking on your phone sometimes you can forget that there are others around listening. The same holds true when you arrive at your place of lodging. Don't announce your room number to your fellow travelers. Instead, write it on a piece of paper and hand it to them.

2. Prop your bags against the door of your hotel room and inspect it before closing the door behind you. In case an assailant is hiding in your room, you can get out quickly.

3. Hotel rooms with adjoining doors are simply not as safe or secure as compared to rooms without an adjoining door. If you are assigned a room with an adjoining door, ask to be moved to a room without an adjoining door.

4. Use the deadbolt! People have walked into the wrong room because the hotel inadvertently gave a key to a room already occupied. This will also stop housekeeping from coming in while you're in the shower should you forget the do not disturb sign.

5. What if you hear a knock at the door, but you didn't order room service or call for anything? Do not open the door for anyone you're not sure of. Call the front desk when in doubt.

6. Leave your television on when you leave your room. A thief is less likely to enter if they think the room is occupied.

7. Leave a note on the nightstand when you go out with a description of yourself and your plans. This way if something happens to you, the police have something to go on. Never leave your Airline ID Badge in your room. Always take your airline ID badge with you.

8. Know your exits! Leave a travel flashlight and a room key close to the door. In case of a fire grab both on your way out. If you encounter thick smoke or fire down the hall, you can re-enter your room and call for help.

9. Before you check out of your hotel room, take a look everywhere in your room to be sure you did not leave anything behind.

Taking these simple steps and staying aware of your surroundings will go a long way in keeping you safe!


Joseph “Paul” Manley ("Paul") is the Principal Consultant and Founder of Risk Mitigation Technologies, LLC, a Training and independent security management consulting firm with a focus on violence detection, prevention, response and recovery. Paul is a retired Massachusetts Police Lieutenant, security expert and trainer.